Reduce Stress by Being Assertive – Kuala Lumpur

By learning and recognising assertive behaviour and communication, you can actually reduce your stress and anger levels as well as improve your handling skills. Assertiveness is an important core communication skill that helps you express yourself effectively as well as stand up for your beliefs and opinions while still respecting the rights and beliefs of […]

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Reduce Stress by Being Assertive – Kuala Lumpur


An Introduction to Assertiveness – Kuala Lumpur

An important skill for communication and socialisation, assertiveness is often misunderstood and confused with being aggressive when interacting with people. To be able to be assertive, we first need to understand what assertiveness is. To put it simply, being assertive is the ability to express your needs, feelings, wishes, and personal rights in an honest, […]

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An Introduction to Assertiveness – Kuala Lumpur


Tips for Excellent Customer Service – Kuala Lumpur

Having excellent customer service is a skill that can help everyone regardless of the type of contact that they may have with a customer, whether it is via phone, online or face-to-face. Nothing can be better for business than a happy and satisfied customer. When we have excellent customer service, our customers are more likely […]

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Tips for Excellent Customer Service – Kuala Lumpur