January 2014

Professional Development Ideas for Professionals Handling Client Calls

Communicating over the phone requires a completely different set of communication skills because the people conversing cannot see each other. Even though many of us believe that our body language does not play a part in our communications over the phone, research has proved otherwise. The communication model holds that non-verbal communication affects 55 percent

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5 Steps to Proficient Public Speaking and Communication

Most of us learn how to communicate by observing others. Our personality also affects how we communicate and conduct ourselves. A trained communicator in public speaking, however, uses techniques and knowledge in communication to prepare, present and adapt a conversation or a speech. A well-prepared presentation/conversation guarantees that the audience is engaged because it is

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