Emotional Intelligence (EQ) for Leaders

A leader influences the work and behaviour of many employees. Therefore, a leader has an important role to play in enhancing the quality, productivity and the work environment of an organisation. To lead a team towards growth, a leader needs to possess certain skills, including skills in delegation, influence and persuasion, communication, and emotional intelligence. […]

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Professional Development Ideas for Professionals Handling Client Calls

Communicating over the phone requires a completely different set of communication skills because the people conversing cannot see each other. Even though many of us believe that our body language does not play a part in our communications over the phone, research has proved otherwise. The communication model holds that non-verbal communication affects 55 percent

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5 Steps to Proficient Public Speaking and Communication

Most of us learn how to communicate by observing others. Our personality also affects how we communicate and conduct ourselves. A trained communicator in public speaking, however, uses techniques and knowledge in communication to prepare, present and adapt a conversation or a speech. A well-prepared presentation/conversation guarantees that the audience is engaged because it is

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Get the Most Out of Professional Development Training

There are obvious benefits of professional development training, such as improved professional worth, a hike in the paycheck and more skills. These goals can be achieved faster and their value retained for years if you prepare for a training program. The preparation must involve the physical, mental, emotional, and professional. Professional Development Training Tip 1:

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Professional Development Ideas for Business Communication

The job of many professionals involves communicating within or outside an organisation. Presentations, writing business mails, negotiations, and communication within the organisation require specialised skills in communication. For businesses, professional development in business communication helps in building the reputation of the company, preventing conflicts and misunderstandings, and contributing to the smooth functioning of business processes.

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Professional Training: Choosing the Right Training Program for the Right Employees

Every company needs their employees to grow professionally. Employees must continue to improve their skills and knowledge while they perform their daily duties at work. But there are some employees that need professional training more than the others. The reason for that can be the nature of their work, their involvement in the company or

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Pre-Training: Five Steps Before Getting Professional Development Training

Professional development training is received by professionals to enhance their existing skills, and gain new ones to further their knowledge and growth. Whether it is companies that provide training to their employees or individuals that participate in training courses, it is essential to conduct a pre-training session that will help them get more out of

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How to Train Employees: Benefits and Challenges

The two biggest challenges for companies in managing human resources are training employees to understand and realise their duties, and properly relaying the company’s mission and values. Every employee has different needs, strengths and weaknesses. An employee might be excellent at performing his/her job, but may be lacking in managing time expertly. Another employee might

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