According to a study by McKinsey, “70% of the buying experiences are based on how the customer feels they are being treated.”[i] People buy from companies that really cares for their purchase. A vital factor in expanding customer base and customer retention, organisations are fast recognising this fact. According to a Walker study, by the […]
Top 10 Skills for Outstanding Customer Service – Malaysia Read More »
Having excellent customer service is a skill that can help everyone regardless of the type of contact that they may have with a customer, whether it is via phone, online or face-to-face. Nothing can be better for business than a happy and satisfied customer. When we have excellent customer service, our customers are more likely
Tips for Excellent Customer Service – Kuala Lumpur Read More »
Successful businesses do not only rely on their products or services, as their success also highly depends on their customer service. Excellent customer service is the foundation of any successful business. No amount of discounts and promotions can ever make a customer return in the same way that excellent customer service will. If you believe
Tips for Great Customer Service – Kuala Lumpur Read More »
Customer service is an integral part of any business, and can make or break it. Customer service is a very important part of any business and yet it is usually forgotten or not given enough attention. Oftentimes, businesses lose customers not because of inferior products but because of incompetent customer service. This is a fact
Tips for Excellent Customer Service – Kuala Lumpur Read More »