Author name: gcastner

Business Writing Skills: Develop Perfect Business Documents

With social networking and text messages, we have begun to write short and sharp ‘snippet’ style messages. But when creating business documents, it is important to be persuasive, creative and skilled in writing.  Whether it is a sales document or an agenda, developing the skills in business writing serves many purposes. Professionally formatted sales documents

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Professional Telephone Skills Course: How to Deal with Angry Clients on the Phone

When we are faced with an angry person, we do not know how to handle the situation. Some of us either react to an angry person or try to escape. To understand and avoid the fight or flight reaction, training in handling angry clients is necessary. As a client communicator often faces irate clients, it

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Develop Emotional Intelligence for Building Strong Teams

Employees with high emotional intelligence can better manage their  emotions, communicate with others more effectively, manage change successfully, identify and resolve problems, and use humour to build rapport in difficult situations. Emotional intelligence (EQ) helps to identify, assess, and control the emotions of oneself, and of others. It allows a person to empathise with others

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Creative Problem Solving Techniques

Creative problem solving provides you the ability to resolve current problems and identify future problems to prevent them. Psychologists and business people alike have discovered that successful problem solvers use the same types of processes to identify and implement solutions to problems. Resolving problems creatively involves analysing solutions, gathering information, choosing an appropriate technique of

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Skills in Communication Means Better Control

We often take communication for granted, but it holds great value in life because it affects our perspective, decisions, behaviour and feelings. A person who is skilled in communication is able to influence, persuade, and affect change in other people. It provides more control over the people and the environment. Effective communication is especially required

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Essential Skill Development for Executive Assistants

Knowing the importance of the job of an Executive Assistant is the first step to achieve growth in this career. An Executive Assistant is the first point of contact for internal and external clients. Along with providing support to clients, business partners and other external contacts, an executive assistant also provides important support to the

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