Monthly Archives: August 2012


Professional Telephone Skills Course: How to Deal with Angry Clients on the Phone

When we are faced with an angry person, we do not know how to handle the situation. Some of us either react to an angry person or try to escape. To understand and avoid the fight or flight reaction, training in handling angry clients is necessary. As a client communicator often faces irate clients, it […]

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Professional Telephone Skills Course: How to Deal with Angry Clients on the Phone


Develop Emotional Intelligence for Building Strong Teams

Employees with high emotional intelligence can better manage their  emotions, communicate with others more effectively, manage change successfully, identify and resolve problems, and use humour to build rapport in difficult situations. Emotional intelligence (EQ) helps to identify, assess, and control the emotions of oneself, and of others. It allows a person to empathise with others […]

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Develop Emotional Intelligence for Building Strong Teams


Creative Problem Solving Techniques

Creative problem solving provides you the ability to resolve current problems and identify future problems to prevent them. Psychologists and business people alike have discovered that successful problem solvers use the same types of processes to identify and implement solutions to problems. Resolving problems creatively involves analysing solutions, gathering information, choosing an appropriate technique of […]

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Creative Problem Solving Techniques