August 2012

Professional Telephone Skills Course: How to Deal with Angry Clients on the Phone

When we are faced with an angry person, we do not know how to handle the situation. Some of us either react to an angry person or try to escape. To understand and avoid the fight or flight reaction, training in handling angry clients is necessary. As a client communicator often faces irate clients, it […]

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Develop Emotional Intelligence for Building Strong Teams

Employees with high emotional intelligence can better manage their  emotions, communicate with others more effectively, manage change successfully, identify and resolve problems, and use humour to build rapport in difficult situations. Emotional intelligence (EQ) helps to identify, assess, and control the emotions of oneself, and of others. It allows a person to empathise with others

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Creative Problem Solving Techniques

Creative problem solving provides you the ability to resolve current problems and identify future problems to prevent them. Psychologists and business people alike have discovered that successful problem solvers use the same types of processes to identify and implement solutions to problems. Resolving problems creatively involves analysing solutions, gathering information, choosing an appropriate technique of

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Skills in Communication Means Better Control

We often take communication for granted, but it holds great value in life because it affects our perspective, decisions, behaviour and feelings. A person who is skilled in communication is able to influence, persuade, and affect change in other people. It provides more control over the people and the environment. Effective communication is especially required

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Essential Skill Development for Executive Assistants

Knowing the importance of the job of an Executive Assistant is the first step to achieve growth in this career. An Executive Assistant is the first point of contact for internal and external clients. Along with providing support to clients, business partners and other external contacts, an executive assistant also provides important support to the

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Sales Training: Seven Classic Sales Objections

To become a top sales professional, one of the important things to do is to know how to overcome sales objections. Knowing what objections you might encounter helps in preparing for them and overcoming them successfully. The seven classic sales objections that you are likely to come across are: 1. Lack of perceived value in the

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Good Business Writing Skills Makes a Difference to Your Brand

With texting and social networking, we find the use emoticons, slang, and abbreviations become a part of our everyday communications. Even though it may be appropriate in an informal setting, when writing formal business correspondence, it is important to use formal language, proper structure, correct punctuation and grammar. Impact of Written Business Documents A well-written

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