Effective communication skills are important to be successful in many aspects of life. In work, many offices require people with excellent communication skills. Socially, people who have good communication skills enjoy a better overall relationship with family and friends.
Good communication is a two-way street of sending and receiving messages. Sounds easy enough but there are key points to consider before we can call ourselves good communicators. If you believe that you need to learn more to be a great communicator, join the Communication Skills Training Course of PD Training in Kuala Lumpur.
Learn to Listen
As far as communication goes, listening is one of the most important skill to master. It allows us to understand what the speaker wants to convey. Keep in mind that there is a difference between listening and just hearing. When you listen, you are not only hearing the words being spoken but how they are spoken, as well as the body language that accompanies the message. Avoid thinking of what to say back and, instead, just keep a clear mind and concentrate on the message. Many people will surely appreciate you for listening to them.
Be Aware of Other People’s Emotions
Start by being aware of what’s going on with other people’s lives, such as their misfortunes or positive developments. Address the person you’re talking to by first name as much as possible and never forget to maintain eye contact. Ask for their opinions, as this will help them feel valued and important. Always think before you open your mouth. Sometimes, what doesn’t seem like a joke to us can be hurtful for others.
Putting Yourself in Other People’s Shoes
When having a conversation, always try to put yourself in the other person’s shoes. This will give you a better perspective of what he/she saying. Stay away from being judgmental and biased. Instead, view the situations that the other person is experiencing and then give your own view on the situation. Try to be careful with what you say because some subjects may be too emotional, or even taboo.
Laughing is always a great way to put someone at ease or break the ice. It also releases chemicals that helps to relieve stress and anxiety. It’s also a great way to build rapport but do make sure that your jokes are appropriate for the situation. By using humour, you can be perceived as charismatic.
Nobody wants to be around someone who is always miserable. Always stay positive and upbeat, as well as friendly. Nothing goes as planned and when you’re positive, you learn to move on quickly while staying optimistic. Everyone will also want to be around you.
Learning the art of communication can be hard, but with the help of PD Training in Kuala Lumpur, you’ll surely develop the skills necessary, and more.
PD Training delivers thousands of professional development courses each year in Kuala Lumpur so you can be assured your training will be delivered by a qualified and experienced trainer.
All public communication skills training course include am/pm tea, lunch, printed courseware and a certificate of completion. Customised courses are available upon request so please contact pdtraining at [email protected] to learn more.