November 2014

Reduce Stress by Being Assertive – Kuala Lumpur

By learning and recognising assertive behaviour and communication, you can actually reduce your stress and anger levels as well as improve your handling skills. Assertiveness is an important core communication skill that helps you express yourself effectively as well as stand up for your beliefs and opinions while still respecting the rights and beliefs of […]

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An Introduction to Assertiveness – Kuala Lumpur

An important skill for communication and socialisation, assertiveness is often misunderstood and confused with being aggressive when interacting with people. To be able to be assertive, we first need to understand what assertiveness is. To put it simply, being assertive is the ability to express your needs, feelings, wishes, and personal rights in an honest,

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Tips for Excellent Customer Service – Kuala Lumpur

Having excellent customer service is a skill that can help everyone regardless of the type of contact that they may have with a customer, whether it is via phone, online or face-to-face. Nothing can be better for business than a happy and satisfied customer. When we have excellent customer service, our customers are more likely

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Tips On Improving Your Communication Skills – Kuala Lumpur

Effective communication skills are important to be successful in many aspects of life. In work, many offices require people with excellent communication skills. Socially, people who have good communication skills enjoy a better overall relationship with family and friends. Good communication is a two-way street of sending and receiving messages. Sounds easy enough but there

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Why It’s Important To Be Assertive In The Office – Kuala Lumpur

Being assertive at work is certainly easier said than done, and while it may come easily for some, it can take a tremendous amount of effort for others. Being assertive is a trait all office workers should have. However, it is very important not to confuse being assertive with being aggressive, selfish, rude or as

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