By learning and recognising assertive behaviour and communication, you can actually reduce your stress and anger levels as well as improve your handling skills. Assertiveness is an important core communication skill that helps you express yourself effectively as well as stand up for your beliefs and opinions while still respecting the rights and beliefs of […]
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An important skill for communication and socialisation, assertiveness is often misunderstood and confused with being aggressive when interacting with people. To be able to be assertive, we first need to understand what assertiveness is. To put it simply, being assertive is the ability to express your needs, feelings, wishes, and personal rights in an honest,
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Assertiveness is an important skill that each and every one of us should have. It can be a game changer for anyone’s career and it also improves relationships outside of the office. Before finding out how to be assertive, we need to first look at some of the factors of why some of us are
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Having excellent customer service is a skill that can help everyone regardless of the type of contact that they may have with a customer, whether it is via phone, online or face-to-face. Nothing can be better for business than a happy and satisfied customer. When we have excellent customer service, our customers are more likely
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Regardless of your status, background, age or experience, good communication skills will always be a requirement for success. So what are some of the ways that you can do to achieve better communication? Below are a few of them and if you feel that you need to train in communication, join the Communication Skills Training
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Effective communication skills are important to be successful in many aspects of life. In work, many offices require people with excellent communication skills. Socially, people who have good communication skills enjoy a better overall relationship with family and friends. Good communication is a two-way street of sending and receiving messages. Sounds easy enough but there
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Being assertive at work is certainly easier said than done, and while it may come easily for some, it can take a tremendous amount of effort for others. Being assertive is a trait all office workers should have. However, it is very important not to confuse being assertive with being aggressive, selfish, rude or as
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It often feels like there’s just not enough time in one day and yet other people seem to complete their tasks with no problem whatsoever. Most achievers are found to have the ability of managing their time well and you can learn their secrets. It may sound hard to do but if you follow the
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Body language is an essential skill used by a lot of people that can enhance any conversation, as well as drive a point through. However, if we’re not careful, we may end up doing more harm than good. Conversations usually go well when we’re conversing with people we already know. However, when we’re talking with
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Time management is always easier said than done, but it is not an impossible task. All you need to do is learn how to organise your life so you can maximise your time. Let’s be honest with ourselves and admit that we procrastinate from time to time. It’s quite normal actually. As humans, we are
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